The City investigates every written complaint received. Generally, an investigation begins within a week of receipt. The activity or alleged violation would need to be observed, confirmed, or determined through subsequent research. Complaints are generally prioritized by receipt, however, complaints are also prioritized by significance in cases of health, safety, and environment.
City, County, and State records are examined. The various adopted codes are applied. If a violation exists, the property owner is contacted and informed of the violation. Compliance solutions are reviewed and scheduled. Penalty fees may be imposed.
The time to resolve a violation depends on the complexity of the situation. The property owner’s competence, resources, and level of cooperation are also time factors in achieving compliance. The person filing the complaint may be contacted at any stage of the investigation by request.