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Utility Billing
Pay Online
City of Stanwood utility bills, (water, sewer, drainage) can now be paid online through the Xpress Bill Pay website. You can set up Paperless Billing and/or AutoPay with Xpress Bill Pay. If you need any assistance in setting this up, feel free to give us a call and we'll walk you through the process.
BE ADVISED!
We have become aware Stanwood Utility Customers have unknowingly used the Payment Service DOXO to pay their Utility Bills. The City of Stanwood has no affiliation with DOXO. Any payments made through them, or any other payment service not affiliated with the City, may not be received timely, or at all, which can result in service termination.
To ensure timely payment and avoid unnecessary fees, Stanwood Utility Customers should use the Xpress Bill Pay website described above or call us directly @360-629-2181, Option 1.
Pay in Person
We have a secure "Drop Box" located at the front of the building, on the left-hand side of our doors, where you can drop your payment any time of the day.
When City Hall is open, you can pay your bill in person at the City of Stanwood (10220 270th Street NW) between the hours of 9 am and 5 pm.
Pay by Phone
If you would like to make a payment over the phone with a credit card, during regular business hours, call 360-629-2181, select option 1.
Payment Arrangements
If you are unable to pay your bill by the due date, please call Marcy Mathis. Her direct line is @ 360-454-5204 and she will go over the payment arrangement options. You can expedite this process by clicking on this link, "Fillable Payment Arrangements" and it will take you to the fillable form. Once completed and submitted it will go directly to our Finance Department for processing.
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Resources for Utility Bill Assistance
Agency | Phone Number/Weblink |
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North Sound Assistance Referral | 800-223-8145 |
Saint Vincent de Paul | 425-355-3504 |
Community Resource Center of Stanwood/Camano | 360-629-5257 |
Washington State Department of Commerce | Online Utility Assistance Information |
Snohomish County -Energy Assistance Program has expanded to include Water & Sewer Assistance | Apply Online Applicants may also call 425-388-3880 from 9:00 am - 11:30 am and 1:00 pm - 3:30 pm, Monday through Thursday, except for County holidays to set up an interview. |
Workforce Snohomish If you are a renter having difficulty paying your utility bill AND you pay your bill directly to the City of Stanwood, then you may be eligible for assistance with past due balances | 425-300-6006 Email: Utilities@workforcesnohomish.org More Information and program application can be found here: Utility Assistance Program | Workforce Snohomish |
Below are the reduced utility rate forms for Low-Income Senior Citizens and/or Low-Income Disabled Residents: (please read the evaluation form to see if you qualify)
Reduced Utility Rate Application Form 2023
Reduced Utility Rate Evaluation Form 2023
If you have any questions regarding our Customer Assistance Program, please give us a call @ 360-629-2181, option 1.
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FOR CHANGES TO YOUR UTILITY SERVICE
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To Start / Stop Your Service
Whether you are the owner or renter please contact City Hall's Billing Department to start or stop your utility billing @360-629-2181 option 1.
You may also submit your information using the form below and it will go to our accounting department. Please provide as much information as possible, including your phone number and email, so we can contact you with any questions in order to fulfill your request quickly and accurately.
Utility Billing Change Form
Use this form to:
Tenant Billing Authorization Form
Stanwood Municipal Code requires that utility accounts must be in the name of the property owners. Property owners may request, in writing, that tenants and/or property management companies receive bills, payment reminders, and shut off notices. The city may deny billing tenants based on past history of individual accounts. Utility charges remain with the property, regardless of changes of occupancy or ownership. Property owners must complete an Authorization For Tenant Billing form with each change in occupancy. Past due account balances must be paid in full before a new tenant is setup to receive bills. If owner requests billings sent to tenant, the city will not send copies to the owner. Owners will be sent a copy of past due notices.
Water, Sewer & Drainage
Go to the Water, Sewer, Drainage Rates page for more information.
Water or Sewer Line Emergencies
For water or sewer line emergencies, please call Public Works at 360-629-9781.
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Finance
Physical Address
10220 270th Street NW
Stanwood, WA 98292
Phone: 360-629-2181Fax: 360-629-3009
Utility Payments and Information Phone: 360-629-2181, ext. 5204
HoursMonday through Friday9 am to 5 pm