Pay Online

City of Stanwood utility bills, (water, sewer, drainage) can now be paid online through the Xpress Bill Pay website. You can set up Paperless Billing and/or AutoPay with Xpress Bill Pay. If you need any assistance in setting this up, feel free to give us a call and we'll walk you through the process.

Pay in Person  

We have a secure "Drop Box" located at the front of the building, on the left-hand side of our doors, where you can drop your payment any time of the day. 

When City Hall is open, you can pay your bill in person at the City of Stanwood (10220 270th Street NW) between the hours of 9 am and 5 pm. 

Pay by Phone

If you would like to make a payment over the phone with a credit card, during regular business hours, call 360-629-2181, select option 1.

Payment Arrangements

If you are unable to pay your bill by the due date, please call Marcy Mathis. Her direct line is @ 360-454-5204 and she will go over the payment arrangement options. You can expedite this process by clicking on this link, "Fillable Payment Arrangements" and it will take you to the fillable form. Once completed and submitted it will go directly to our Finance Department for processing.

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Utility Customer Assistance Program

Please be advised that the Governor’s moratorium on utility late fees and shut-offs expired September 30, 2021. As a result, the city will resume normal utility late fee assessments and collection procedures, including water shut-off, beginning immediately. The city strongly encourages customers with past due balances to contact the finance department, as soon as possible, at 360-629-2181, if payment arrangements are necessary

Resources for Utility Bill Assistance 

Below are the reduced utility rate forms for Low-Income Senior Citizens and/or Low-Income Disabled Residents: (please read the evaluation form to see if you qualify)

Reduced Utility Rate Application Form 2021

Reduced Utility Rate Evaluation Form 2021

If you have any questions regarding our Customer Assistance Program, please give us a call @ 360-629-2181, option 1.

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FOR CHANGES TO YOUR UTILITY SERVICE   

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To Start / Stop Your Service

Whether you are the owner or renter please contact City Hall's Billing Department to start or stop your utility billing @360-629-2181 option 1. 

You may also submit your information using the form below and it will go to our accounting department. Please provide as much information as possible, including your phone number and email, so we can contact you with any questions in order to fulfill your request quickly and accurately. 

Utility Billing Change Form 

Use this form to:

• Request service set-up, name change, or billing address change.  
• Notify the city if you are moving and need to request a final bill.
• Request service to be classified as Inactive. (Accounts must have water usage of 200 cubic feet or less per billing cycle to be eligible)

Water, Sewer & Drainage

Go to the Water, Sewer, Drainage Rates page for more information.

Water or Sewer Line Emergencies

For water or sewer line emergencies, please call Public Works at 360-629-9781.